1 Year Warranty
VMPALACE offers 1-year warranty for all our products. Misuse, drop, waterlog or any other artificial factors to cause the damage of item are not in the scope of this warranty.
The return shipping fee responsibility depends on the usage period of the item. For details:
1. 7 Days Disliked Item – Customer (replacement or refund warranty) Customers are responsible for returning shipping fee if you want to return the disliked item. After receiving the returning, we will either refund you (shipping fee excluded) or send exchange item, depending upon your request.
2. Dead on arrival – VMPALACE (replacement or refund warranty) VMPALACE will be in charge of the returning shipping fee if it’s a dead on arrival item. After receiving the returned item, we will either refund you or send a replacement, depending upon your request.
3. Within 1 month – VMPALACE (free repair warranty) VMPALACE will be in charge of the shipping fee.
4. Within 1 – 6 months- VMPALACE & customer share (free repair warranty only) Items should be returned at customer’s cost for free repair and VMPALACE will pay for the shipping fee of sending the replacement to customer.
5. Within 6 -12 months – Customer (free repair warranty only) Customers shall cover the returning shipping fee to get the free repair warranty within 1 year warranty period.
We sincerely suggests every respected customer to read the following regulations carefully before purchase.
1.Product returns must be via one of VMPALACE approved shipping methods and return address; our support team can provide you with further details.
2. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
3. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. PayPal refunds may take up to 48 hours to process and appear in your account.
If you have any questions, email us at support@vmpalace.com